Frequently asked questions

One system for independent auto repair shops that puts the phone, the website chat, online booking, customer and vehicle records and automatic reminders in one place. The goal: no manual admin left in the shop.

Independent auto repair shops, tire shops, body shops, inspection stations and any workshop that works by appointment. From a one-person shop to a business with several locations.

Ádám Tokár, a sole trader based in Gyula, Hungary. I do the setup, maintenance and support personally. The provider details are in the legal notice.

Yes, everything in one place: customer and vehicle records by license plate, job cards, estimates approved by link, inspection sheets, the calendar, reminders, tire storage, booking deposits, phone and chat, so you stop paying several vendors. I move your data from the old system for free, from an Excel or CSV export.

The parts finder add-on searches by part number in any spelling or by name, shows OEM and aftermarket equivalents and the best supplier offer, and places the order with the supplier by itself, below your limit straight away and above it after one-click approval. Supplier prices are connected with your own supplier access after the trial.

No. It speaks in a natural voice, and it says at the start of every call that it is a digital assistant. If the caller wants a person, or the question goes beyond booking, it takes a callback request and you get a notification straight away.

Yes, with general information in plain spoken style: the most likely causes of a noise or a warning light, whether it is safe to keep driving, and what to book. It never diagnoses for certain and never quotes a repair price over the phone. If the brakes, the steering or the tires are affected, or a red warning light is on, its first sentence is to stop safely, and in an emergency to call 911.

Yes. The digital receptionist works through call forwarding from your existing number. You can choose whether it answers always, only when the line is busy, or only outside opening hours.

Only what you give and I add: services, prices, job durations, opening hours, contact details. If it does not know something, it does not make up an answer; it offers a callback instead.

Yes. A driver can send a photo of a dashboard warning light, a tire or a damaged part in the chat. The chatbot describes what it sees, says whether it is safe to drive and offers a booking, without quoting a repair price.

It only records audio if you ask for it, and then it tells the caller at the start of the call. A written summary is made of every call.

On your website, in the chat or by phone, they pick a free slot. Every channel books into the same workshop calendar, so there are no double bookings.

A confirmation at booking, a reminder before the visit, the car-ready message, and later service, state inspection and tire season reminders and a review request if you want them. Timing and wording are set per shop.

Both, depending on the customer's contact details and consent. Marketing messages only go out with prior consent.

Every stored tire set gets a record with the vehicle, rack location, tread depth and season. Before the season the system invites the customers to book their change, and the booking shows which set to bring out.

Yes. You get a notification about new bookings, inquiries, callback requests and cancellations, and a daily summary every morning if you want one.

Your shop controls the customer and vehicle data. SzervizAI processes it on your instructions, within a written data processing agreement.

Your shop does. You get a full export in a standard format, and then I delete the data as set out in the data processing agreement.

Encrypted transfer and storage, role-based access and access logging, regular backups.

A one-time setup fee plus a monthly fee. There are 3 packages: Starter $289, Workshop $549 and Network $949 a month. Prices in USD. No sales tax or VAT is added to my invoice.

With annual billing you pay 10 monthly fees, with no setup fee, and get 12 months.

With monthly billing, yes: a one-time fee that covers the setup, taking over your data and the trial week: Starter $329, Workshop $589, Network $1,190. With annual billing there is no setup fee.

Yes. On the pricing page every package, module, pair and add-on can be ordered with a secure card payment, monthly or annually. Receptionist Start comes with a 7-day free trial.

The first step is a short assessment. Then I set the system up with your services, prices and bays, followed by a trial week before going live. You get the exact schedule in writing after the assessment.

Write on the contact page, or book a 15-minute call in the chat. I'll get back to you within 1 business day.