This is an English translation of the Hungarian Adatkezelési tájékoztató. If the two versions differ, the Hungarian version prevails.
1. The controller
Tokár Ádám egyéni vállalkozó (5700 Gyula, Szőlős utca 4/1., Hungary, tax number: 92003747-1-24, email: hello@szervizai.hu), hereinafter: the Provider. For data protection questions, the Provider can be reached at this email address.
2. Getting in touch and requesting a demo
Data processed: name, the name of the workshop, email address and/or phone number, the content of the message. Purpose: answering the request, arranging a demo, making an offer. Legal basis: the consent of the data subject (GDPR Article 6(1)(a)), and steps taken before entering into a contract (GDPR Article 6(1)(b)). Retention: 1 year from the last contact, or until consent is withdrawn.
3. The website chat
The chat is a digital assistant that gives information about the SzervizAI services. Please do not write data in the chat that is not needed to answer your question. The chat is run by artificial intelligence, not by a person; when an answer matters, the Provider confirms it in writing.
Data processed: the text of the conversation, any image or document you choose to attach, and anything you choose to give (name, workshop name, contact details). Attachments are only used to answer and are not stored. Purpose: answering questions, recording an enquiry and passing it on to the Provider, checking the quality of the service. Legal basis: consent (GDPR Article 6(1)(a)). Retention: the conversation for 30 days, data recorded as an enquiry as set out in section 2.
To process the texts, the Provider uses processors (see section 6).
4. Cookies and local storage
The website only uses storage that is strictly necessary for it to work: the chat stores a session identifier in the browser's session storage, which is deleted when the tab is closed, and the website remembers that the cookie notice was dismissed. The website uses no analytics, marketing or tracking cookies. The fonts are loaded from the website's own hosting, so no data is sent to an outside provider for them.
5. The data of the workshops' customers
For the data of the customers of workshops that use the SzervizAI service (name, contact details, number plate, vehicle details, repair history), the controller is the workshop, the Provider is a processor, and acts under the written data processing agreement concluded with the workshop (GDPR Article 28). The Provider applies encrypted data transfer and storage, role-based access and logging of access. Customers can exercise their rights primarily with the workshop.
6. Processors
- Hosting and server functions: Netlify, Inc. (512 2nd Street, Suite 200, San Francisco, CA 94107, USA)
- Text processing in the chat: OpenAI Ireland Ltd. (1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, Ireland)
- Voice call control: Vapi, Inc. (United States of America)
- Speech generation: Eleven Labs Inc. (United States of America)
- Speech to text: Soniox, Inc. (United States of America)
- Sending email notifications: Resend (Plus Five Five, Inc., United States of America)
- Online payment: Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin 2, Ireland)
- Invoicing: KBOSS.hu Kft. (Számlázz.hu, 1031 Budapest, Záhony utca 7., Hungary)
- Record of orders and invoices: Supabase, Inc. (United States of America; data stored in the Frankfurt data center, EU)
- Sending text messages: Telnyx LLC (United States of America)
- Domain and email: Rackhost Zrt. (6722 Szeged, Tisza Lajos körút 41., Hungary)
For processors outside the European Economic Area, data is transferred on the basis of the standard contractual clauses adopted by the European Commission (GDPR Article 46) or, where the processor is certified, under the EU-US Data Privacy Framework. The processors may use the data only on the Provider's instructions, to provide the service.
7. Your rights
You can request access to your personal data, its rectification, erasure or the restriction of its processing, you can object to the processing, and you can request data portability. You can withdraw your consent at any time; this does not affect the lawfulness of processing before the withdrawal. You can send your request to hello@szervizai.hu, and the Provider answers within 1 month at the latest.
You can lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság, 1055 Budapest, Falk Miksa utca 9-11., naih.hu), or go to court.
8. Additional information for the United Kingdom
Where you are in the United Kingdom, the processing described here is also subject to the UK GDPR and the Data Protection Act 2018, and the rights in section 7 apply to you in the same way. Data is transferred to processors outside the United Kingdom under the UK International Data Transfer Addendum to the standard contractual clauses, or under the UK Extension to the EU-US Data Privacy Framework where the processor is certified.
Cookies and electronic marketing (PECR). The website only uses storage that is strictly necessary for it to work (section 4), so no consent is needed for it. The Provider does not send marketing emails to UK recipients without the consent required by the Privacy and Electronic Communications Regulations.
You can also lodge a complaint with the Information Commissioner's Office (ico.org.uk).
9. Data security
The Provider transfers data over an encrypted connection, limits access to those who need it for their task, and logs access to the data. In the event of a personal data breach, the Provider acts in accordance with Articles 33 and 34 of the GDPR.
Last updated: 10 October 2026.